We strive to give all patients the best experience possible as well as high quality dental care. To help things run smoothly we ask that patients:
If you fail to attend appointment(s) we reserve the right to give you no further appointments.
We welcome feedback whether it’s a suggestion, compliment or complaint. Get in touch by post, in person, over the phone or through our website. To ensure any problems are dealt with promptly and we can learn from them we operate a complaints procedure. To get more information on this read the section on the website or speak to reception.
We take patient confidentiality very seriously and handle any information you give us with sensitivity and care. All patient records, paper and computer-based, are confidential. This means the information is only available to those directly involved in your care. Sometimes the law requires us to pass on information, for example on infectious diseases, so health agencies can monitor their prevalence. We will pass on specific information only if there is a clinical need. Anyone who receives information from us also has a legal duty to keep it confidential.
To find out more about the rules we must follow you can request a copy of our Data Protection Policy. By law you have a right to access your patient records. If you want to apply for this access we can help.
At our practice, you will always be clear about the costs of your treatment. We will make sure you have information about prices in advance of any care provided. Children and people on certain benefits don’t need to pay for NHS dental care. If you think you may be exempt from charges talk to us and we can tell you how to go about get help with health costs.
Below are the NHS standard dental charges applicable from 1 April 2012. The charge you pay depends on the treatment you need to keep your mouth, gums and teeth healthy. You will only ever be asked to pay one charge for each complete course of treatment, even if you need to visit your dentist more than once to finish it – either Band 1, Band 2 or Band 3. If you have to be referred to another dentist for another course of treatment you can expect a second charge. Some minor treatments, including having stitches removed or repair to dentures (if they can be mended), are free.
If you are not exempt from charges, you should pay one of the following charges for each course of treatment you receive:
This covers an examination, diagnosis (e.g. X-rays), advice on how to prevent future problems, a scale and polish if needed and application of fluoride varnish or fissure sealants. If you require urgent care, even if your urgent treatment needs more than one appointment to complete, you will only need to pay one Band 1 charge.
This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.
This covers everything listed in Bands 1 and 2 above, plus crowns, dentures or bridges.
You may be eligible for help with all or part of the costs of your NHS dental treatment. To see if this applies to you, see the leaflet ‘NHS dental services in England’ which is available from any NHS dental practice or from www.dh.gov.uk/dentistry
For advice on how to get help with health costs call 0845 850 1166 or see ‘Help with health costs’ (HC11), which is available from Jobcentre Plus offices, NHS dentists, or from www.nhsbsa.nhs.uk
For further information on NHS dental services and dental charges, see the leaflet ‘NHS dental services in England’ or the more detailed ‘Guide to NHS dental services in England’ which is available from www.dh.gov.uk/dentistry or ask your PCT for help.